Terms and Conditions

DAY TOURS – TERMS OF PAYMENT – BOOKING CONDITIONS

(for longer tours-see below)

All rates quoted are based on current purchasing price in Iceland. Prices are in Icelandic Kronur as shown on our web site. Prices are guaranteed after full payment has been made.

CANCELLATION

All cancellations must be made by letter or e-mail. In conformity with business practices within the Icelandic travel industry, the Travel Agent is obliged to charge cancellation fees to passenger(s) as follows :

CANCELLATION CHARGES INDIVIDUALS

Cancellation received more than 24 hours prior to departure are fully refunded. Cancellation received less than 24 hours prior to departure will be charged full price.

CANCELLATION CHARGES GROUPS

10% of the price of your tour is non refundable, this percentage reflects our cost of booking & preparing your tour. If you cancel your tour with more than one week’s notice (7 days) you will be refunded 90% of the tour price. If you cancel your tour less than seven days before your departure you will be refunded 70% of the tour price. If you cancel your tour with less than two days notice (48 hours) no refund will be given.

LIABILITY AND INSURANCE

We advise all our clients to have insurance.

The safety of our clients is our number one priority on each and every tour. Into the Glacier is determined to ensure a safe environment for their clients and staff. To achieve this, Into the Glacier has established and will maintain a safety management system, designed to prevent accidents and limit the negative consequences should accidents occur. Our guests are advised to follow the directions from the guides at all times

The tours and all its activities are undertaken entirely at the participants own risk. Into the Glacier holds no responsibility towards them should an accident occur during a tour that can be traced to their own actions, actions of other participants on the tour or factors outside of human control.

OTHER

All complaints must reach Into the Glacier within 15 days from departure from Iceland. Otherwise possible compensation is not valid. Note: Into the Glacier reserve the right to alter tours and itineraries due to weather, road conditions or circumstances beyond our control. Please note that due to the nature of the Into the Glacier tour, delays or later return might be expected. All programs can be changed or cancelled at any moment during the trip to assure the safety of the clients and staff of Into the Glacier. If a tour is cancelled by Into the Glacier due to any of these reasons, you will be entitled to either a full refund or change your booking to another date and/or departure.
No responsibility is accepted for losses, expenses due to delays, changes of flights, or other services or because of strikes, accidents, sickness, damage, negligence, weather, war, changes in schedules, or other similar causes. Into the Glacier does not assume responsibility for accidents or death that can be traced to the participant´s negligence, acts of third parties or exterior circumstances such as weather, natural occurrences, war or other similar causes.

VALIDITY OF PRICES

All rates quoted or shown in our tariffs are based on current purchasing prices in Iceland. Into the Glacier reserves the right to change prices already quoted or published in our price lists without notice in the event of currency fluctuation, government taxes, or due to any other cost increases that are outside our control. Any eventual changes in rates will not be made with less than 8 weeks’ notice prior to arrival. After the invoice has been issued the price is guaranteed against any surcharge, unless an increase is due to government laws or currency changes. Into the glacier will absorb an amount equivalent to 5% of the package price. Amounts that exceed the 5% will be charged and clients will be entitled to cancel their booking with a full refund if the surcharge exceeds 10%.

LONGER TOURS -TERMS OF PAYMENT – BOOKING CONDITIONS

CANCELLATION

All cancellations must be made by letter or e-mail. In conformity with business practices within the Icelandic travel industry, the Travel Agent is obliged to charge cancellation fees to passenger(s) as follows:

CANCELLATION CHARGES

The confirmation fee differs regarding the type of tour you are choosing: Into the Glacier reserves the right to keep the below confirmation fee to cover costs, if clients do formally cancel their participation within three months of departure:
Over night tours summer 25.000 ISK
Over night tours winter 45.000 ISK
25% of tour price, if cancelled formally 31-21 days prior to departure
50% of tour price, if cancelled formally 15-21 days prior to departure
75% of tour price, if cancelled formally 14-7 days prior to departure
100% of tour price, if cancelled formally within 7 days prior to departure

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Gift Cards

Give a rare, once-in-a-lifetime opportunity. You can buy gift card to Into the Glacier tour for your friends and family.

Please send us e-mail for further information.

Contact us