Terms and Conditions

(for longer tours-see below)
Prices are in Icelandic Kronur as shown on our website. Prices are guaranteed after full payment has been made. In the case of a reimbursement, the price is refunded in Icelandic Kronur. If the exchange rate of currencies has fluctuated between the time of purchase and when the refund is issued this might result in either an increase or decrease in the total amount refunded in your local currency.

All cancellations must be made by letter or e-mail. In conformity with business practices within the Icelandic travel industry, the Travel Agent is obliged to charge cancellation fees to the passenger(s) as follows

Cancellation received more than 24 hours prior to departure are fully refunded. Cancellation received less than 24 hours prior to departure will be charged full price.

Should you need to cancel a group booking, 9 passengers or more, the following cancellation fees apply:

Up to 28 days prior to departure: No cancellation fee.
14 – 27 days prior to departure: 30% cancellation fee.
7 – 13 days prior to departure: 50% cancellation fee.
0 – 6 days prior to departure: 100% cancellation fee

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We advise all our clients to have personal travel insurance.
The safety of our clients is our number one priority on each and every tour. Into the Glacier is determined to ensure a safe environment for their clients and staff. To achieve this, Into the Glacier has established and will maintain a safety management system, designed to prevent accidents and limit the negative consequences should accidents occur. Our guests are advised to follow direction from the guides at all times.
The tours and all activities are undertaken entirely at the participant’s own risk. Into the Glacier holds no responsibility towards them should an accident occur during a tour that can be traced to their own actions, actions of other participants on the tour or factors outside of human control.

All complaints must reach Into the Glacier within 15 days from departure from Iceland. Otherwise, possible compensation is not valid. Note: Into the Glacier reserves the right to alter tours and itineraries due to weather, road conditions or circumstances beyond our control. Please note that due to the nature of the Into the Glacier tour, delays or later return are possible. All programs can be changed or canceled at any moment during the trip at the discretion of the guide to assure the safety of the clients and staff of Into the Glacier. If a tour is canceled by Into the Glacier due to any of these reasons, you will be entitled to either a full refund or to change your booking to another date and/or departure time.
No responsibility is accepted for losses, expenses due to delays, changes of flights, or other services or because of strikes, accidents, sickness, damage, negligence, weather, war, changes in schedules, or other similar causes. Into the Glacier does not assume responsibility for accidents or death that can be traced to the participant’s negligence, acts of third parties or exterior circumstances, including but not limited to weather, natural occurrences, war or other similar causes.

All rates quoted or shown in our tariffs are based on current purchasing prices in Iceland. Into the Glacier reserves the right to change prices already quoted or published in our price lists without notice in the event of currency fluctuation, government taxes, or due to any other cost increases that are outside our control. Any eventual changes in rates will not be made with less than 8 weeks’ notice prior to arrival. After the invoice has been issued the price is guaranteed against any surcharge unless an increase is due to government laws or currency changes. Into the glacier will absorb an amount equivalent to 5% of the package price. Amounts that exceed the 5% will be charged and clients will be entitled to cancel their booking with a full refund if the surcharge exceeds 10%.

All cancellations must be made by letter or e-mail. In conformity with business practices within the Icelandic travel industry, the Travel Agent is obliged to charge cancellation fees to the passenger(s) as follows:

The confirmation fee differs depending on the type of tour you are choosing: Into the Glacier reserves the right to keep the below confirmation fee to cover costs if clients do formally cancel their participation within three months of departure:
Overnight tours summer 25.000 ISK
Overnight tours winter 45.000 ISK
25% of tour price, if cancelled formally 31-21 days prior to departure
50% of tour price, if cancelled formally 15-21 days prior to departure
75% of tour price, if cancelled formally 14-7 days prior to departure
100% of tour price, if cancelled formally within 7 days of departure