Into the Glacier Cancellation Policy

Updated 27.2.2020

All cancellation fees held by Into the Glacier are only intended to cover our direct cost of amending and/or canceling your reservation.

All communications relating to these terms and conditions (in particular any requests to cancel or amend your tour arrangements) must be from the lead traveler of each reservation and processed through the My Adventures portal where travelers can manage their bookings. Once delivered the amendment and/or cancellation needs to be confirmed by Into the Glacier before further action can be taken. If reimbursement is in order, then it shall be made in accordance with all procedures and processed as quickly as possible, and the stipulated amount will be transferred to the same credit card that was used upon booking. Please note that we can not be responsible for delays of the delivery of the reimbursement to your account once it has been processed on our end. For tours purchased through another vendor please reach out to the vendor directly with your refund and/or cancellation request. The cancellation policy applies to the original booking departure date the tour has been booked for. Due to unusual circumstances and high load, it may be expected that cancellation process will take up to 6 – 8 weeks after cancellation is registered in our systems.

Cancellation fees & charges

As we start to incur costs from the time the contract is confirmed we will apply cancellation charges as shown below from the time when written notification of the cancellation is received:

Cancellation of Day Tours

More than 24 hours’ notice Full refund
Less than 24 hours’ notice No refund

For all bookings of day tours operated by Into the Glacier (or any of Into the Glacier sub-brands), a minimum of 24 hours’ notice of cancellation or amendment prior to your scheduled tour departure is required for a full refund. If a cancellation is made with less than 24 hours’ notice prior to departure no refund is given. For the 24-hour policy to be applicable cancellations need to be made and delivered to Into the Glacier through the My Adventures portal. The 24-hour policy does not honor cancellation requests sent through other channels.

Please note that this does not apply to airplane or helicopter tours, see here below for details.

 

Cancellations of Multi-day, Self-Drive, Stopover Packages, Group & Trekking Tours

More than 28 days’ notice 90% refund
Less than 28 days’ notice 50% refund
Less than 48 hours’ notice No refund

Cancellations with more than 28 days’ notice before trip departure:

You will be refunded 90% of the total tour price. 10% is non-refundable, as this represents our direct cost of booking and preparing your tour.

Cancellations with less than 28 days’ notice before trip departure:

You will be refunded 50% of your total tour price. 50% is non-refundable, as this represents our direct cost of canceling any arrangements made for your tour.

Cancellations with less than 48-hours’ notice before trip departure:

No refund will be given if tours are canceled with less than 48 hours’ notice, as Into the Glacier will be charged for all costs such as guides, transport etc.

10% of the price of your trip is non-refundable, this percentage reflects our cost of booking and preparing your trip.

Self Drive tours are not eligible for partial cancellations of included activities and/or passenger count. Complete cancellations follow the terms mentioned here above.

 

Cancellations of Private & Customized Tours

More than 8 weeks’ notice 90% refund
Less than 8 weeks’ notice 50% refund
Less than 4 weeks’ notice No refund

Cancellations made with more than 8 weeks’ notice (prior to departure):

You will be refunded 90% of the total tour price. 10% is non-refundable, as this represents our direct cost of booking and preparing your tour.

Cancellations made with less than 8 weeks’ notice:

You will be refunded 50% of the total tour price. 50% is non-refundable, as this represents our direct cost of canceling any arrangements made for your tour.

Cancellations made with less than 4 weeks’ notice:

No refund will be given if tours are canceled with less than 4 weeks notice, as Into the Glacier will be charged for all costs such as guides, transport etc.

If a tour is booked with less than 8 weeks’ notice, please ask for a customized cancellation policy.

 

Cancellations of Airplane & Helicopter Tours

More than 72 hours’ notice 90% refund
Less than 72 hours’ notice 50% refund
Less than 48 hours’ notice No refund

 

Cancellations made with more than 72 hours’ notice (prior to departure):

You will be refunded 90% of the total tour price. 10% is non-refundable, as this represents our direct cost of booking and preparing your tour.

Cancellations made with less than 72 hours’ notice:

You will be refunded 50% of the total tour price. 50% is non-refundable, as this represents our direct cost of canceling any arrangements made for your tour.

Cancellations made with less than 48 hours’ notice:

No refund will be given if tours are canceled with less than 48 hours’ notice, as Into the Glacier will be charged for all costs such as guides, transport etc.

Please make sure to fill in and/or provide all necessary details upon booking your adventure tour/s. Once you have completed the booking process a booking confirmation will follow, containing your booking number and the voucher/s for the services booked. The voucher will be your proof of payment so please bring it with you on the day of your tour. Please note that you are responsible for carefully checking all details on your confirmation and related travel documents to ensure that they are correct. In the event of a discrepancy, such as booking mistakes where the wrong date and/or an incorrect number of participants was booked please contact Into the Glacier immediately as it may not be possible to make amendments to your reservation when it gets closer to your departure date. Into the Glacier cannot be responsible for mistakes in the booking process.

Cancellation and Privacy Policy 2019

CANCELLATION

All cancellations must be made by letter or e-mail. In conformity with business practices within the Icelandic travel industry, the Travel Agent is obliged to charge cancellation fees to the passenger(s) as follows:

CANCELLATION CHARGES INDIVIDUALS

Cancellation received more than 24 hours prior to departure are fully refunded. Cancellation received less than 24 hours prior to departure will be charged full price.

CANCELLATION CHARGES GROUPS

Should you need to cancel a group booking, the following cancellation fees apply:

Up to 28 days prior to departure: No cancellation fee.
14 – 27 days prior to departure: 30% cancellation fee.
7 – 13 days prior to departure: 50% cancellation fee.
0 – 6 days prior to departure: 100% cancellation fee

PRIVACY POLICY

All personal information will be strictly confidential and will not be given or sold to a third party.

GOVERNING LAW / JURISDICTION CLAUSE

These Terms and Conditions are in accordance with Icelandic law.